Shipping policy
Last updated: September 24, 2026
Free shipping to the United States — duties included
Every order ships free to all 50 US states and Washington, D.C. Import duties and taxes are prepaid by us, so there is nothing extra to pay when your package arrives.
Where we ship from
Our pieces are made by our partner workshop in Guangzhou, China, and ship directly from China to your door. That's how we keep prices fair without holding big inventories.
How long it takes
- Processing: 2–4 business days to prepare, inspect, and pack your order.
- Transit: 6–11 business days from China to your address.
- Total: most orders arrive 8–15 business days after you order.
Business days are Monday to Friday, excluding holidays. Peak seasons (like Black Friday and the December holidays) can add a few days.
Tracking
As soon as your order ships, we email you a tracking number. Tracking may take 2–3 days to show the first update.
Where we can't ship yet
We currently ship only within the United States (50 states and D.C.). We can't deliver to P.O. boxes, APO/FPO/DPO military addresses, or US territories (such as Puerto Rico, Guam, or the U.S. Virgin Islands).
Multiple items
If you order several items, they may arrive in separate packages. Shipping is still free.
Lost or delayed packages
If your tracking hasn't updated for 30 days, contact us and we'll resend your order or refund it in full.
Questions
Email us at hello@oatember.com.