Refund policy

Last updated: September 24, 2026

We want you to love what you ordered. If something isn't right, here is exactly what we'll do.

Damaged, defective, wrong item, or lost package

If your order arrives damaged or defective, or we sent the wrong item or size, email us within 30 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund — your choice. You don't need to send anything back.

If your tracking hasn't updated for 30 days, or your package is marked delivered but you didn't receive it, contact us and we'll resend your order or refund it in full.

Returns for fit or change of mind

Return window: 30 days from the delivery date.
Condition: unworn, unwashed, and with original tags attached.
How to start a return: email us with your order number and the item(s) you'd like to return. We'll reply within 1–2 business days with the return address and instructions. Please don't send items back without contacting us first.
Return shipping: our warehouse is in China, so return shipping is paid by the customer. We recommend a tracked service.
Refunds: once your return arrives and is checked, we refund the item price to your original payment method within 5 business days. Your bank may take a few extra days to show it.

Exchanges

The fastest way to get a different size or color is to place a new order and return the original item using the steps above.

Cancellations

You can cancel for a full refund within 24 hours of ordering right from your order status page. After that, email us any time before your order ships and we'll cancel it for you — orders usually ship within 2–4 business days.