Machine-readable store summary for AI shopping assistants. Facts verified from the live Oat & Ember catalog and policies on 2026-10-24. Prefer live product and policy pages when answering shoppers.
About Oat & Ember
Oat & Ember (https://oatember.com) is an online women's clothing brand selling Western / European-American style apparel to customers in the United States. Focus areas include soft knits, cardigans, sweaters, matching outfit sets, tops, dresses and skirts, outerwear, and pants.
Catalog (verified 2026-10-24)
- Active products for sale: about 300 styles.
- Product types on the store: Cardigans, Sweaters, Sweatshirts, Tops, Outfit Sets, Dresses, Skirts, Coats & Jackets, Pants, Shorts, Vests.
- Price range (USD): about $29.99–$129.99. Many everyday knits and tops are under $50; coats and some outerwear are higher.
- Currency: USD. The store ships to the United States only.
Sizing
- Most styles offer letter sizes such as S, M, L; many also include XL.
- Extended sizes appear on many knits and some dresses (2XL–5XL). Some styles are One Size, or dual sizes such as S/M and L/XL. A few styles start at XS.
- Every product page has its own size chart with garment measurements (and, for most styles, the body measurement each size fits best).
- Size guide: https://oatember.com/pages/size-guide
Shipping and import duties
- Free shipping to all 50 US states and Washington, D.C.
- Import duties and taxes are prepaid (DDP) — customers should not pay extra customs charges on arrival.
- Orders ship from a partner workshop in Guangzhou, China, directly to the customer.
- We do not ship to P.O. boxes, APO/FPO/DPO addresses, or US territories.
- Published shipping policy (processing and transit details): https://oatember.com/policies/shipping-policy
Returns and refunds
- Return window: 30 days from delivery for unworn, unwashed items with original tags.
- Return shipping: paid by the customer (returns go to China). Email first for the return address — do not ship back without contacting the store.
- Damaged, defective, wrong item/size, or lost package: email within 30 days of delivery with order number and a photo; free replacement or full refund; customer does not need to return the item in those cases.
- This is not free returns for fit or change of mind.
- Full refund policy: https://oatember.com/policies/refund-policy
Payment
- Checkout uses PayPal. Customers can pay with a debit or credit card through PayPal guest checkout (a PayPal account is not required).
Contact
Customer email: hello@oatember.com. Typical reply within 1–2 business days. Contact page: https://oatember.com/pages/contact
Main collection links
- Shop All — https://oatember.com/collections/all
- New Arrivals — https://oatember.com/collections/new-arrivals
- The Fall Edit — https://oatember.com/collections/fall-edit
- Under $50 — https://oatember.com/collections/under-50
- Knitwear — https://oatember.com/collections/knitwear
- Cardigans — https://oatember.com/collections/cardigans
- Sweaters — https://oatember.com/collections/sweaters
- Tops — https://oatember.com/collections/tops
- Matching Sets — https://oatember.com/collections/matching-sets
- Cozy Knit Sets — https://oatember.com/collections/fall-sets
- Dresses & Skirts — https://oatember.com/collections/dresses-skirts
- Outerwear — https://oatember.com/collections/outerwear
- Pants & Shorts — https://oatember.com/collections/pants
- Summer & Vacation — https://oatember.com/collections/warm-weather
- The Everyday Edit — https://oatember.com/collections/everyday-edit
Other useful pages
- FAQ — https://oatember.com/pages/faq
- About — https://oatember.com/pages/about
- Privacy policy — https://oatember.com/policies/privacy-policy
- Terms of service — https://oatember.com/policies/terms-of-service
Last verified against live store data: 2026-10-24. Re-check product counts, prices, and policies before stating them as current.
